Book a virtual live class with us by following the steps here.
In accordance with state and local guidance, [solidcore] has reopened in cities across the country. Our top priority in reopening is protecting the health and safety of our entire [community] – coaches, HQ, and clients. We are relying on guidance from international and national health organizations and professionals to help frame our decisions surrounding the safety measures we take, and which studios to open and when. We are monitoring the news as well as the numbers in cities where we have studios and are only opening and operating in cities where we feel it is safe to do so.
All information regarding studio openings and questions you may have regarding safety protocols as we all come back together under the blue lights can be found here.
If you have any questions or comments please contact us here.
See “Is my studio open?” below for a list of reopened studios.
We are requiring masks for coaches in every market across the country. For clients, that determination is made on a case by case basis, depending on the market and local mandates.
In the following markets, because of local guidance, we are requiring that all clients and coaches wear masks the entire time they are in the studio – even while taking class: Chicago; District of Columbia + Maryland + Northern Virginia; Pennsylvania; Florida; Texas; Wisconsin, Broad Ripple and Indianapolis, Indiana; Connecticut.
In all other markets, because of local guidance, masks are optional for clients while taking class. However, you must wear a mask when entering and exiting the studio and anytime that you are not at your machine. Additionally, in some of these markets, we are piloting mask-mandatory classes to accommodate clients who prefer to take only with others who are also wearing a mask.
We are in the process of installing MERV-13 filters in all of our studios across the country. These will help filter out small air particles, as well as to deactivate viruses, bacteria, tobacco smoke, and any microscopic allergens.
Coaches at [solidcore] are provided with and required to wear a face mask while coaching in our studios. Face masks, whose efficacy has been studied more than face shields, are universally considered by public health experts to be one of the leading ways to prevent the spread of COVID-19.
We also provide our coaches with gloves that are optional for their use.
To maintain 6 feet of distance, machines will be alternated back-to-front to provide ample space for you and your fellow teammates. Don’t worry, your coach will be sure to give you a rundown of how this works before class.
In select markets, we are piloting half-capacity classes. While we have already restricted capacity in some markets to adhere to local guidelines, we hear and understand that many clients feel more comfortable taking classes with even fewer people. We are testing this format in DC (H Street, Cathedral Commons, Shaw, and West End), VA (Mosaic), MD (Bethesda), GA (Madison Yards), and FL (Aventura) and will roll it out more broadly if there is demand.
We have required temperature checks of our staff in all studios since reopening and will continue to do so.
Additionally, effective July 8th we implemented mandatory temperature checks for clients before each class in all studios, with the exception of our North and South Dakota studios.
As clients enter our studios, our coaches will use a touchless thermometer to take each client’s temperature. This information will not be logged. If a client’s temperature reads 100.4 degrees or higher, they will be asked to leave and return when they are feeling well.
If masks are not currently mandated in the local jurisdiction, clients are asked to keep their masks on after their temperature is checked and until they get to their machine.
High-touch surfaces (e.g., doorknobs and bathrooms) in our facilities are cleaned consistently throughout the day by our managers and coaching staff. Your machine – which is the surface that you are the most exposed to – is cleaned twice before you use it: it is cleaned with disinfectant wipes by the client who previously used it, and it is cleaned by you immediately prior to your use.
Additionally, our studios are professionally cleaned 2 to 3 times per week.
Although at [solidcore] we take the cleanliness of the surfaces in our spaces very seriously, it is important to note that the CDC has advised that surfaces are not currently thought to be the main way that COVID-19 spreads. You can read more about the CDC’s perspective on the way that COVID-19 is thought to spread here.
At this time, to our knowledge, there has been no community spread of COVID-19 within any of our studios around the country. We have been open in some states for more than 60 days.
[solidcore] leans on local government contact tracers who are well-equipped and experts at identifying an individuals’ behavior during the incubation period of the virus and assessing which behaviors are deemed high risk. Those contact tracers then work to reach out to all individuals with whom the infected person had high-risk contact in order to monitor their symptoms. If one of those individuals becomes symptomatic and COVID-19 positive, the contact tracers then move on to trace those with whom that individual has also had contact. This chain of monitoring and ongoing contact continues until the spread of the virus has been contained.
Our policies and procedures are designed with the assumption that an asymptomatic COVID-19-positive individual could be in the studio. All of our safety procedures, including mandated handwashing, increased distance between clients in class, frequent wipe downs of the machines, spot cleans of high-touch surfaces, and a regular cadence of 3rd party professional cleans are designed to protect our clients and coaches when there is an asymptomatic carrier of COVID-19 in the studio.
Show up no earlier than 10 minutes before class begins to minimize the amount of congregating in the studio. We know it’s hard not to chat with your coaches and friends and encourage you to do so outside of the studio while maintaining a safe distance.
We are excited to begin opening our studios across the country and to welcome you back under the blue lights. You will be informed via email as soon as we start to open studios.
As of July 30th, the below studios are now reopened:
- Boca Raton
- Madison Yards
- Midtown Atlanta
- Chicago – Boystown
- Chicago – River North
- Chicago – West Loop
- Chicago – Wicker Park
- Buffalo Grove
- Vernon Hills
- Broad Ripple
- Downtown Indianapolis
- Downtown Bethesda
- Wildwood Bethesda
- North Dakota:
- West Fargo
- Grand Forks
- Bryn Mawr
- Philadelphia: Center City
- Philadelphia: Northern Liberties
- Philadelphia: Rittenhouse
- South Dakota:
- Sioux Falls
- Austin – Downtown
- Austin – The Triangle
- Dallas – Knox Heights
- Dallas – Preston Hollow
- Alexandria – Old Town
- Arlington – Ballston
- Arlington – Court House
- Tyson’s Corner
- Richmond – Short Pump
- Richmond – Libbie Mill
- Washington, D.C.:
- 14th & U
- Adams Morgan
- Cathedral Commons
- H Street
- Mt. Vernon Triangle
- Navy Yard
- West End
Rest assured, your account has been temporarily frozen. Your classes have been extended and will be available to you upon reopening. We look forward to reuniting under the blue lights and coming out of this stronger than ever, when it is safe to do so.
We will take care of everything for you! We will adjust and extend your class package on the back end. If you are on a monthly membership we will adjust your autopay schedule to ensure you receive your unused classes in your current cycle, prior to being charged for a new cycle.
Yes, upon your studio reopening we will unfreeze your account and adjust expiration dates to offer any time back that was missed during our closure. We can’t wait to shake together once again.
Our studio is ready for you when YOU are ready for it. We’ll continue to provide the at-home shakes until you’re ready to join us in the studio. Book a virtual live class with us by following the steps here.
We completely understand; these times feel uncertain. Upon your studio’s reopening, your account will reactivate with extended expiration dates to make up for the closure. Please contact your SM if you feel you are unable to return to the studio at this time.
Email us to request more information.
Yes, at-home classes will remain on our virtual schedule. Our virtual classes are a great way to take classes with our highly sought after coaches and convenient for those days you can’t make it in the studio.
Unfortunately we are not able to transfer in-studio classes to at-home credits. We have extended the expiration dates of your in-studio class credits so they’ll still be available once you’re ready to come back to the studio.
We are sorry to see you go and happy to extend your expiration dates to give you time to see if you change your mind. Unfortunately, we do not offer refunds at this time but we can transfer those credits to a sweat buddy. Please contact your Studio Manager and they will take care of this for you.
While we cannot guarantee that all coaches will be returning to [solidcore], we hope to have our full teams back on the schedule once our studios reopen. As we reopen please check your studios webpage for the list of coaches.
We will be reopening as many studios as possible once it is safe to do so, on a region by region basis. As this is a continuously evolving situation, we don’t have an exact timeline and will continue to monitor the guidance of state and local officials.