You may request one 14 consecutive day complimentary freeze once per calendar year. A member of our team will be in touch within 3 days with next steps. Please be on the lookout for an email from

If you are a student requesting a paid holiday freeze or you require a longer freeze for medical reasons/injury, please include these details in the “additional information” section of the form.

Please note that you may be asked to provide appropriate documentation if requesting an extended freeze outside our standard policies.