Terms & Conditions | [solidcore]

policies and procedures

Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed.
Life can get hectic, we get it! We request that any cancellation be made at least ten hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class or incur a fee.
Coaches are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.
In the event a class is full, try the waitlist — it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!
Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form. Please note that until further notice, under our COVID-19 policies to keep everyone healthy and safe, corrective touches will not occur.
While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.
Cleanliness is cool — clients are responsible for wiping down their machine after class.
Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients.
Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.
Subject to any regulations, all credit card charges are subject to a three percent (3%) processing fee. To update your card on file to a debit card, please email your local studio.
[solidcore] is not responsible for any bank overdraft fees that may occur.
In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.
Without prior approval from our staff, you are not permitted to film our class during the workout.

reservation & membership information

reservation information

In order to participate in [solidcore] classes, you must reserve your spot in advance by creating an account online and registering for class.

If a class is full, we recommend putting yourself on the waitlist. If a spot opens up prior to 10 hours before class starts, you will automatically be added to the class. By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 10 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee (late cancellation fee only applies to unlimited members). If you do not get off the waitlist, the class will be credited to your account for future use.

Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before the class starts. Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 10 hours before class starts, you will lose the class. We cannot give refunds for any classes that you miss. If you have an unlimited package and you late cancel or no-show for class, you will be charged a late cancellation fee. Late Cancellation fees, which vary by studio, can be found on our Cancellation Policy.

membership reoccurring billing and termination

Depending on your Membership, you may have different rights governing your term and termination.

Committed and Committed Plus Memberships (4, 8, 12, or unlimited) are billed monthly, and have a minimum of six- or twelve- months commitment, depending on the Committed Membership you select. Following the commitment term, the membership will automatically renew on a month-to-month basis at the current monthly rate. Committed Memberships are ineligible for cancelation prior to the term expiration without penalty, subject to any applicable Consumer Right to Cancelation, which is applicable to the initial date of purchase. Any requested cancelation prior to the term expiration will require a notice of at least 30 days in advance of the monthly billing date, and must be accompanied by an early termination fee. If you are on a six-month commitment, your early termination fee is equivalent to one month of your membership rate. If you are on a twelve-month commitment, your early termination fee is equivalent to two months of your membership rate if you are requesting a termination in the first six months of your term, or the equivalent of one month of your membership rate if you are requesting a termination in the last six months of your term. You must be on an active, unfrozen membership to request a termination. Terminations can be requested completing a request form online at memberships.solidcore.co. If you are currently on a Committed Membership and wish to upgrade or downgrade your membership, your commitment term will restart effective as of the transfer date. Transfers can be requested by contacting your local studio or [solidcore]’s client experience team at solidcore@solidcore.co.

Standard Memberships (4, 8, 12, or unlimited) are billed monthly, automatically renew on a month-to-month basis, and have no minimum commitments. Standard Memberships will continue to renew each month unless a cancelation is requested at least 30 days in advance of the auto-renewal date. Cancellations can be requested by completing a request form online at memberships.solidcore.co 30 days prior to your auto-renewal date. Failure to timely cancel will result in autorenewal.

Class Packages refers to any purchase of a pre-determined allotment of classes to be redeemed at [solidcore] in a given time frame. Unless otherwise specified, Class Packages are not subject to auto renewal. Classes purchased as part of a Class Package must be redeemed prior to the expiration date which accompanies the Class Package. No refunds will be given for expired and unredeemed classes.

Renewing Class Packages are available in certain locations, and will renew at the earlier of (i) the expiration date which accompanies the Renewing Class Package and (ii) the date of usage of the last class in the Renewing Class Package.

Outside of a Committed or Committed Plus Membership term, all memberships are subject to pricing changes, which will be reasonably communicated to you in advance of any pricing change.

membership pause

[solidcore] members may receive a complimentary two-week pause once per calendar year by completing a request form online at memberships.solidcore.co at least 30 days in advance of the requested pause.

membership classes and booking restrictions

Any unused classes from 4-, 8-, or 12- memberships within the respective 30-day period will expire, and will not roll over to the next month. Classes from Class Packages will expire on a specified date after purchase and will not be redeemable after that date.

Unlimited memberships will be permitted to pre-book up to one class per day.

consumer rights to cancellation

You have the right to cancel your purchase of [solidcore] classes. Your right to do so may vary depending on the applicable laws of each state in which [solidcore] operates studios. As a result, please review the relevant state-specific terms and conditions, which are provided below. In general, you may cancel your initial purchase of a class, class package, or membership at any time before midnight of the third business day after the initial date of your purchase. Please note that this applies to the initial date of purchase for memberships that renew monthly. To cancel, e-mail, snail mail, or deliver a signed and dated notice which states that you are canceling your purchase, and send it to solidcore@solidcore.co or Solidcore Holdings LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009, Attention: Legal.

california

5-DAY CANCELLATION RIGHT: You, the buyer, may choose to cancel your purchase of [solidcore] classes at any time prior to midnight of the fifth business day after the date of first purchase (auto-renewals are subject to the 30-day notice policy). To cancel your purchase, mail, email, or deliver a signed and dated notice that states that you, the buyer, are canceling your purchase, or words of similar effect. The notice shall be sent via first-class mail, via email, or delivered in person to: Solidcore California LLC, Attention: Legal, 1728 14th Street NW, Fourth Floor, Washington, DC 20009.

Cancellation of Purchases Requiring Payment of $1,500 to $2,501 or more:

Purchase Requires Payment of $1,500 to $2,000: If this purchase requires payment of one thousand five hundred dollars ($1,500) to two thousand dollars ($2,000) you have a right to cancel this agreement at any time prior to midnight of the twentieth (20th) business day after the date of this purchase, excluding Sundays and holidays.
Purchase Requires Payment of $2,001 to $2,500: If this purchase requires payment of two thousand one dollars ($2,001) to two thousand five hundred dollars ($2,500), you have a right to cancel this agreement at any time prior to midnight of the thirtieth (30th) business day after the date of this purchase, excluding Sundays and holidays.
Purchase Requires Payment of $2,501 or More: If this purchase requires payment of two thousand five hundred one dollars ($2,501) or more, you have a right to cancel this agreement at any time prior to midnight of the forty-fifth (45th) business day after the date of this purchase, excluding Sundays and holidays.

Additional Cancellation Rights: You may cancel your purchase and receive a refund if you move more than 25 miles from a [solidcore] location and [solidcore] is unable to transfer the balance of your unused classes to a comparable facility within 25 miles of your new residence. You must provide written evidence of your move. You may also cancel your purchase in case of death or disability. [solidcore] may require verification. If [solidcore] eliminates or substantially reduces the scope of the facilities that were available upon the date of your purchase, you may cancel the contract and receive a pro rata refund on the terms indicated above, except that [solidcore] reserves the right to make reasonable changes to the type or quantity of classes or equipment offered.

colorado

You may cancel your purchase of [solidcore] classes, without penalty, within 3 days of first purchase (auto-renewals are subject to the 30-day notice policy), exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: Solidcore Colorado LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 15 days after receipt of the notice of cancellation.

connecticut

If you wish to cancel your purchase of [solidcore] classes, you may cancel by mailing a written notice by certified or registered mail to the following address: Solidcore Connecticut LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by this contract and must be delivered or mailed before midnight of the third business day after your first purchase (auto-renewals are subject to the 30-day notice policy).

You may also cancel your purchase of [solidcore] classes if you relocate your residence further than twenty-five miles from any health club operated by the seller or from any other substantially similar health club which would accept the obligation of the seller. Your purchase may also be cancelled if you die, or if the health club ceases operation at the location where you entered into this contract. If you become disabled, you shall have the option of (1) being relieved of liability for payment on that portion of the contract term for which you are disabled, or (2) extending the duration of the original contract at no cost to you for a period equal to the duration of the disability. You must prove such disability by a certificate signed by a licensed physician or a licensed advanced practice registered nurse, which certificate shall be enclosed with the written notice of disability sent to the health club.

If you cancel, the health club may keep or collect an amount equal to the fair market value of the services you have already received. You will receive a refund 15 days after receipt of your notice of cancellation for the full purchase price, less the cost of any unused classes.

delaware

You may cancel your purchase of [solidcore] classes, without penalty or obligation, at any time prior to midnight of the third business day after the date of first purchase (auto-renewals are subject to the 30-day notice policy), by mailing or delivering a written notice of cancellation to: Solidcore Delaware LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

You may cancel your purchase of [solidcore] classes if any studio in Delaware goes out of business and fails to provide equal facilities within 15 miles of the location designated in the purchase agreement. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).

district of columbia

You have the right to cancel this contract during the first fifteen days after the contract is made (auto-renewals are subject to the 30-day notice policy), or after the first fifteen days, if, due to death, illness, injury, or a change in residence, you are unable to use the full membership privileges in this contract. If you cancel, you will have to pay only for the goods or services you are entitled to up through the month in which you cancel, plus a registration fee of 5% of the price of this contract (not counting any finance charge), not to exceed $25. You must notify the health spa, by certified or registered mail at the address given in this contract, of your intention to cancel, or your cancellation will not be effective. If your cancellation is due to illness or injury, a certificate from a doctor of your choice must accompany your notice of cancellation to the health spa. Contact the District of Columbia Office of Consumer Affairs if you have a question as to how to calculate your obligation or your refund after you cancel.

florida

You may cancel your purchase of [solidcore] classes, without penalty, within 3 days of first purchase (auto-renewals are subject to the 30-day notice policy), exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: Solidcore Miami LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

If any studio in Florida goes out of business or moves its facilities more than 5 driving miles from its original location, and [solidcore] fails to provide, within 30 days, a facility of equal quality located within 5 driving miles of the original location, you may cancel your purchase of [solidcore] classes without penalty. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).

A member’s notice of his/her intent to cancel shall be given in writing to the health studio. And that such a notice of cancellation shall also terminate automatically the consumer’s obligation to any entity to whom the health studio has subrogated or assigned the consumer’s contract. If the health studio wishes to enforce such contract after receipt of the notice, it may request the department to determine the sufficiency of the notice.

That if the department determines that a refund is due to the buyer, the refund shall be an amount computed by dividing the contract price by the number of weeks in the contract term and multiplying the result by the number of weeks remining in the contract term. The. Business location of a health studio shall not be deemed out of business when temporarily closed for repair and renovation of the premises:

Upon sale, for not more than 14 consecutive days; or
During ownership, for not more than seven (7) consecutive days and not more than two (2) periods of seven (7) consecutive days in a calendar year.

You (or your estate) may cancel your purchase of [solidcore] classes if you die or become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability. You (or your estate) may be required to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract is established by furnishing a certification of such disability by a physician licensed under Chapter 458, 459, 460 or Chapter 461 to the extent the diagnosis or treatment of the disability is within the physician’s scope of practice. You will receive a full refund of your purchase, less the cost of any unused classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

Should the studio go out of business, you should contact the Florida Department of Agriculture and Consumer Services for information within 60 days.

If the health studio requires a buyer to furnish identification upon entry to the facility and as a condition of using the services of the health studio, the health studio will provide the buyer with the means of such identification.

SHOULD YOU CHOOSE TO PAY FOR MORE THAN ONE MONTH OF THIS AGREEMENT IN ADVANCE, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF MONEY IN THE EVENT THIS HEALTH STUDIO AND/OR THIS BUSINESS LOCATION CEASES TO OPERATE. THIS HEALTH STUDIO IS NOT REQUIRED BY FLORIDA LAW TO PROVIDE ANY SECURITY, AND THERE MAY NOT BE OTHER PROTECTIONS PROVIDED TO YOU SHOULD YOU CHOOSE TO PAY IN ADVANCE.

georgia

If you wish to cancel your purchase of [solidcore] classes, you have seven business days from first purchase to cancel (auto-renewals are subject to the 30-day notice policy). To cancel, mail or hand deliver a letter to the following address: Solidcore Atlanta LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. To be effective, your cancellation must be postmarked by midnight, or hand delivered by midnight of the seventh business day after the date of signing of the contract and must include all contract forms and any and all other documents and evidence of membership previously delivered to you.

You may cancel this agreement within 30 days from the time you knew or should have known of any substantial change in the services or programs available at the time you joined. Substantial changes include, but are not limited to, changing from being coed to being exclusively for one sex or vice versa. To cancel, send written notice of your cancellation to the address provided in this contract for sending a notice of cancellation. The best way to cancel is by keeping a photocopy and sending the cancellation by registered or certified mail, return receipt requested.
If you become totally and permanently disabled during your membership term, you may cancel this contract. [solidcore] is entitled to an amount equal to the value of the services used, determined by the single class package.

If you should die during the membership term or any renewal term, your estate may cancel the contract. [solidcore] is entitled to a reasonable predetermined fee in such event, in addition to an amount computed by dividing the total cost of your membership by the total number of months of the membership and multiplying the result by the number of months expired in the membership term. Reasonable proof of death may be required.

Should you choose to pay for any part of this agreement in advance, be aware that you are paying for future services and may be risking loss of your money in the event this health spa ceases to conduct business. [solidcore] has not posted a bond, and no other protections may be provided to you should you choose to pay in advance.

illinois

Your purchase of [solidcore] classes may be cancelled by you within three business days after first purchase (auto-renewals are subject to the 30-day notice policy), and all monies paid, subject to any classes used, shall be refunded to you. Business day shall mean any day on which the studio is open for business. If you purchase a class or package of classes at a studio which has not yet opened for business, you shall have seven calendar days in which to cancel the purchase and receive a full refund of all monies paid.

In the event of the relocation of your residence to farther than 25 miles from any [solidcore] studio in Illinois, and upon the failure of [solidcore] to designate a center, with comparable facilities and services within 25 miles of your new residence, you may cancel the your purchase of [solidcore] classes and shall only be liable for any used classes you have purchased.
If, because of death or disability, you are unable to use or receive all services contracted for, you, or your estate, shall only be liable for any used classes allocable to the time prior to death or the onset of disability. The studio shall in such event have the right to require and verify reasonable evidence of such death or disability.

Your notice of cancellation must be in writing and delivered by certified or registered mail to: Solidcore Chicago LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. All refunds to which you or your estate are entitled shall be made within 30 days of receipt by [solidcore] of the cancellation notice.

indiana

You may cancel your purchase of [solidcore] classes, without penalty, within 3 days of first purchase (auto-renewals are subject to the 30-day notice policy), exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: Solidcore Indiana LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

If any studio in Indiana goes out of business or moves its facilities more than 5 miles from its original location, and [solidcore] fails to provide, within 30 days, a facility of equal quality located within 5 miles of the original location, you may cancel your purchase of [solidcore] classes without penalty. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).

You (or your estate) may cancel your purchase of [solidcore] classes if you die or become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability. You (or your estate) may be required to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract is established by furnishing a certification of such disability by a physician licensed to the extent the diagnosis or treatment of the disability is within the physician’s scope of practice. You will receive a full refund of your purchase, less the cost of any unused classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

kentucky

MEMBERS’ RIGHT TO CANCEL

KENTUCKY LAW GIVES YOU THREE (3) DAYS TO CANCEL YOUR AGREEMENT WITH US. If you wish to cancel this contract, you may cancel by delivering or mailing a written notice to Solidcore Kentucky LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009, within three (3) days of first purchase (auto-renewals are subject to the 30-day notice policy). Certified mail would provide greater protection than first-class mail, but is not necessary. If you deliver the notice personally, you are entitled to a receipt. Your notice must make known that you do not wish to be bound by the contract. If the notice is delivered or mailed before midnight of the third business day after you sign this contract, you are entitled to a refund of the entire consideration paid for the contract. The notice must be delivered or mailed to the address above. If you cancel, the club is required to return, within ten (10) days of the date on which you give notice of cancellation, any payments you have made.

maryland

NOTICE OF CONSUMER RIGHTS
Maryland law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. [solidcore] has posted a bond in the amount of $200,000.00 as required by law.

If your purchase has an expiration date of more than 3 months from the date of purchase, you may cancel your purchase of [solidcore] classes within 3 business days by notifying [solidcore] in writing. Written notification shall be delivered in person or by certified mail to Solidcore Montgomery County LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009, return receipt requested, bearing a postmark from the United States Postal Service, and if mailed shall be postmarked by midnight of the third business day. Business day for purposes of cancellation means Monday through Saturday, and does not include legal holidays. If you cancel within 3 business days, you will receive a full refund.

If your purchase has an expiration date of more than 3 months from the date of purchase and you become disabled prior to the expiration date, you are entitled to extend your [solidcore] classes for a period equal to the duration of the disability. This provision does not apply unless the disability is confirmed by a physician and is for a period longer than 3 months.

If a health club facility at which a buyer of health club services is provided with those services is closed for a period longer than 1 month through no fault of your own, you are entitled to either extend the expiration of your purchase for a period equal to the period during which the facility is closed; or receive a refund equal to the amount paid by you under the contract, less the cost of any classes you have already used (charged at the rate of a single class package).

massachusetts

CONSUMER’S RIGHT TO CANCELLATION. YOU MAY CANCEL YOUR PURCHASE OF [SOLIDCORE] CLASSES WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY SENDING A WRITTEN NOTICE OF YOUR CANCELLATION DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF YOUR FIRST PURCHASE TO THE FOLLOWING ADDRESS: Solidcore Massachusetts LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009 (auto-renewals are subject to the 30-day notice policy). You will receive a refund within fifteen business days of receipt of such notice of cancellation.

ADDITIONAL RIGHTS TO CANCELLATION. You or your estate may also cancel your purchase of [solidcore] classes for any of the following reasons: (1) if upon a doctor’s order, you cannot physically or medically take class because of significant physical or medical disability for a period in excess of three months; (2) in case of your death; (3) if the [solidcore] services to be provided are not available because the seller fails to open a planned location, permanently discontinues operation of a location, or substantially changes the operation of a location; (4) if you move either your residence or your place of employment more than twenty-five miles from any location operated by [solidcore] or a substantially similar health club which will accept the seller’s obligation under the contract. [solidcore] may require reasonable evidence of the reason for cancellation pursuant to one of the above reasons. Your notice of cancellation must be provided in the same manner and method as provided above. You will receive a refund within 15 days of receipt of your notice of cancellation. Your refund will be your purchase price, provided, however, that [solidcore] may retain the portion of the total price representing the amount of time that the services or facilities you used prior to cancellation, and provided, further, that [solidcore] may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall [solidcore] demand more than the full contract price from the buyer.

michigan

If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore Michigan LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your first purchase (auto-renewals are subject to the 30-day notice policy). In some cases, you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.

minnesota

You may cancel your purchase of [solidcore] classes, without penalty or obligation, at any time prior to midnight of the third business day after the date of first purchase (auto-renewals are subject to the 30-day notice policy), by mailing or delivering a written notice of cancellation to: Solidcore Minnesota LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

new jersey

NOTICE TO CUSTOMER: You may cancel your contract at any time before midnight of the third operating day after receiving a copy of your contract. If you choose to cancel your contract, you must either: 1. Send a signed and dated written notice of cancellation by registered or certified mail, return receipt requested; or 2. Personally deliver a signed and dated written notice of cancellation to: Solidcore New Jersey LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. If you cancel your contract within the three-day period, you are entitled to a full refund of your money. If the third operating day falls on a Sunday or holiday, notice is timely given if it is mailed or delivered as specified in this notice on the next operating day. Refunds will be made within 30 days of receipt of the cancellation notice.

new york

YOU MAY CANCEL YOUR PURCHASE OF [SOLIDCORE] CLASSES WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THE DATE OF FIRST PURCHASE (auto-renewals are subject to the 30-day notice policy). Your notice of cancellation must be in writing, signed by you, and mailed by registered or certified United States mail to: Solidcore New York LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a refund within 15 business days of receipt of your notice of cancellation.

You may also cancel your purchase of [solidcore] classes for any of the following reasons: (1) If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of six months; (2) If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing; (3) If you move your residence more than 25 miles from any health club operated by seller; or (4) If the services cease to be offered as stated in the contract. All moneys paid pursuant to such contract cancelled for the reasons contained in this subdivision shall be refunded within 15 days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall the seller demand more than the full contract price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within 15 days.

New York State law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. All New York [solidcore] studios have posted the financial security required by law.

north carolina

You may cancel your purchase of [solidcore] classes, without penalty or obligation, at any time prior to midnight of the third business day after the date of first purchase (auto-renewals are subject to the 30-day notice policy), by mailing or delivering a written notice of cancellation to: Solidcore North Carolina LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.

You may cancel your purchase of [solidcore] classes if you are unable to continue attending classes by reason of death or disability; or you have relocated more than eight miles from your present location, and more than 30 miles from the [solidcore] studio and any substantially similar facility that will accept the [solidcore] obligation under the agreement; or [solidcore] relocates it’s facility more than eight miles from its present location, or the services provided by [solidcore] are materially impaired.

north dakota

If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore North Dakota LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your first purchase (auto-renewals are subject to the 30-day notice policy). In some cases, you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.

pennsylvania

If a [solidcore] facility temporarily closes for 30 days or less, you are entitled to receive an extension of the membership term equal to the period during which the facility is closed. If a [solidcore] facility closes for more than 30 days and [solidcore] fails to provide a comparable facility within ten miles of the location designated in the health club contract, you may cancel your purchase, and receive a refund of unearned payment.

Under this contract, no further payments shall be due to anyone, including any purchaser of any note associated with or contained in this contract, in the event the health club at which the contract is entered into ceases operation and fails to offer a comparable alternate location within ten miles.

In the event of the relocation of your residence to farther than 25 miles from any [solidcore] studio in Pennsylvania, and upon the failure of [solidcore] to designate a center, with comparable facilities and services within 25 miles of your new residence, you may cancel your purchase of [solidcore] classes and shall only be liable for any used classes you have purchased. You (or your estate) may cancel your purchase of [solidcore] classes if you die or extend your membership if you become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability.

tennessee

BUYER’S RIGHT TO CANCEL

YOU MAY CANCEL YOUR AGREEMENT BY SENDING NOTICE OF YOUR WISH TO CANCEL TO [SOLIDCORE] BEFORE MIDNIGHT OF THE THIRD DAY (EXCLUDING SATURDAYS, SUNDAYS, AND LEGAL HOLIDAYS) YOU SIGNED YOUR AGREEMENT. THIS NOTICE MUST BE SENT BY REGISTERED MAIL TO THE FOLLOWING ADDRESS: SOLIDCORE TENNESSEE LLC, 1728 14TH STREET NW, FOURTH FLOOR, WASHINGTON, DC 20009.

WITHIN THIRTY (30) DAYS AFTER RECEIPT OF THE NOTICE OF CANCELLATION, [SOLIDCORE] WILL RETURN ANY PAYMENTS MADE AND ANY NOTE EXECUTED BY YOU IN CONNECTION WITH THE AGREEMENT.

SHOULD YOU CHOOSE TO PAY THIS AGREEMENT IN FULL, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF YOUR MONEY IN THE EVENT [SOLIDCORE] CEASES TO CONDUCT BUSINESS.

IN ADDITION TO ANY OTHER REMEDIES PROVIDED BY LAW, IN THE EVENT [SOLIDCORE] CEASES OPERATION AND FAILS TO OFFER YOU AN ALTERNATE LOCATION WITHIN FIFTEEN (15) MILES, WITH NO ADDITIONAL COST TO YOU, THEN NO FURTHER PAYMENTS SHALL BE DUE TO ANYONE, INCLUDING ANY PURCHASER OF ANY NOTE ASSOCIATED WITH OR CONTAINED IN THIS CONTRACT.

STATE LAW REQUIRES THAT HEALTH CLUB AGREEMENTS BE PAYABLE ONLY IN THE FOLLOWING MANNER, AND ANY HEALTH CLUB WHICH ENTERS INTO HEALTH CLUB AGREEMENTS SHALL OFFER BOTH PAYMENT OPTIONS AT THE SAME PRICE, EXCLUDING INTEREST OR FINANCE CHARGES OR OTHER EQUIVALENT CHARGES WHICH SHALL NOT EXCEED EIGHTEEN PERCENT (18%) OF THE TOTAL CONTRACT PRICE:

(a) Full payment within ninety (90) days after entering into the health club agreement; or

(b) Equal monthly installments with any down payment (unless exempt as provided by law) limited to thirty percent (30%) of the total cost of the agreement. Prepayment is allowed at any time with full refund of unearned finance charges.

THIS CONTRACT DOES NOT CONTAIN ANY PAYMENTS OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ENROLLMENT FEES, MEMBERSHIP FEES, OR ANY OTHER DIRECT PAYMENTS TO [SOLIDCORE], OTHER THAN FULL PAYMENT FOR THE AGREEMENT OR MONTHLY INSTALLMENT PAYMENTS WITH ANY DOWN PAYMENT (UNLESS EXEMPT AS PROVIDED BY LAW) LIMITED TO THIRTY PERCENT (30%) OF THE TOTAL COST OF THE AGREEMENT, AND, IN THE CASE OF INSTALLMENT PAYMENTS WHICH ARE NOT MADE BY ELECTRONIC FUND TRANSFER OR CASH, AN ADMINISTRATIVE CHARGE, NOT TO EXCEED FIVE DOLLARS ($5.00) FOR EACH BILLING PERIOD.

THERE ARE NO AUTOMATIC OR LIFETIME RENEWALS OF THE TERM INCIDENT TO THE TERM OF THIS CONTRACT. IF THE HEALTH CLUB PROVIDES FOR A RENEWAL OPTION, SUCH OPTION MUST BE AFFIRMATIVELY AGREED TO IN WRITING BY THE BUYER AT THE BEGINNING OF THE RENEWAL PERIOD. IF THE HEALTH CLUB FACILITY IS LESS THAN OR EQUAL TO TEN THOUSAND (10,000) SQUARE FEET (GROSS) OF BUILDING SPACE, THEN THE ANNUAL COST OF SUCH RENEWAL SHALL NOT BE LESS THAN THIRTY PERCENT (30%) OF THE ANNUALIZED COST OF THE BASE MEMBERSHIP CONTRACT OR SEVENTY-FIVE DOLLARS ($75), WHICHEVER IS GREATER. HOWEVER, IF THE HEALTH CLUB FACILITY IS GREATER THAN TEN THOUSAND (10,000) SQUARE FEET (GROSS) OF BUILDING SPACE, THEN THE ANNUAL COST OF SUCH RENEWAL SHALL NOT BE LESS THAN THIRTY PERCENT (30%) OF THE ANNUALIZED COST OF THE BASE MEMBERSHIP CONTRACT OR ONE HUNDRED TWENTY-FIVE DOLLARS ($125), WHICHEVER IS GREATER. PAYMENT OF ANY RENEWAL SHALL BE MADE AS REQUIRED BY TENNESSEE CODE ANNOTATED, SECTION 47-18-305(a)(5)(B)(ii).

A CONTRACT OR AGREEMENT MAY HAVE A CONTINUING PROVISION OR STIPULATION THAT PROVIDES FOR A MONTH TO MONTH CONTINUATION OF THE INITIAL TERM OF THE AGREEMENT PROVIDED THE BUYER HAS THE RIGHT TO CANCEL THE CONTINUING PORTION OF THE AGREEMENT AFTER FULFILLING THE ORIGINAL TERM OF THE AGREEMENT BY TENDERING THIRTY (30) DAYS WRITTEN NOTICE OF SUCH INTENT TO THE OPERATOR BY REGISTERED MAIL. IF SUCH CONTRACTUAL OBLIGATION HAS A CONTINUING PROVISION OR STIPULATION, NOTIFICATION MUST BE SENT BY THE HEALTH CLUB OPERATOR TO CONFIRM THAT THE ORIGINAL OBLIGATION WAS FULFILLED AND TO REAFFIRM THE MONTH TO MONTH OR CONTINUING PROVISION OR STIPULATION. SUCH NOTIFICATION SHALL ALSO INCLUDE NOTICE OF THE BUYER’S RIGHT TO CANCEL THE CONTINUING MONTH-TO-MONTH OBLIGATION UPON THIRTY (30) DAYS’ WRITTEN NOTICE SENT BY THE BUYER TO THE OPERATOR BY REGISTERED MAIL.

ANY RENEWAL RIGHT GRANTED UNDER THIS CONTRACT SHALL EXPIRE ON THE FINAL DAY OF THE AGREEMENT. HOWEVER, THE BUYER SHALL HAVE A THIRTY (30) DAY GRACE PERIOD FROM THE DATE OF THE EXPIRATION OF THE RENEWAL RIGHT IN WHICH TO EXERCISE ANY RENEWAL RIGHT GRANTED TO THE BUYER UNDER THIS CONTRACT. THE OPERATOR SHALL HAVE THE RIGHT TO CHARGE A LATE PENALTY OF UP TO $25 IF THE RENEWAL RIGHTS ARE NOT EXERCISED ON OR BEFORE THE EXPIRATION DATE AS STIPULATED IN THE AGREEMENT OR ANY FUTURE RENEWAL PERIODS.

texas

You may cancel your purchase of [solidcore] classes and receive a full refund of the payments made under the contract by sending, not later than midnight of the third business day after the contract date, written notice of cancellation, by certified mail to the following address: Solidcore Dallas LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will be refunded within 30 days after the date notice is received.

You may also cancel your purchase of [solidcore] classes and receive a partial refund if [solidcore] closes a location and fails to provide alternative facilities not more than ten miles from the location of the original studio; (2) relocates the studio more than ten miles from its location preceding the relocation; or (3) fails to provide advertised services. A member who dies or becomes totally and permanently disabled after the date a contract is entered into may cancel a contract and receive a refund of unearned payment.

virginia

If you wish to cancel this contract, you may cancel by making or delivering written notice to this health club. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after you sign this contract. The notice must be delivered or mailed to Solidcore NOVA LLC, 1728 14th Street NW, Fourth Floor, Washington DC 20009.

If canceled within three business days, you will be entitled to a refund of all moneys paid. You may also cancel this contract if this club goes out of business or relocates and fails to provide comparable alternate facilities within five driving miles of the facility designated in this contract. You may also cancel if you become physically unable to use a substantial portion of the health club services for 30 or more consecutive days, and your estate may cancel in the event of your death. You must prove you are unable to use a substantial portion of the health club services by a doctor’s, physician assistant’s, or nurse practitioner’s certificate, and the health club may also require that you submit to a physical examination, within 30 days of the notice of cancellation, by a doctor, physician assistant, or nurse practitioner agreeable to you and the health club. If you cancel after the three business days, the health club may retain or collect a portion of the contract price equal to the proportionate value of the services or use of facilities you have already received. Any refund due to you shall be paid within 30 days of the effective date of cancellation.

Notice

ANY HOLDER OF THIS CONTRACT OR NOTE IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTORSHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.

THIS CLUB IS NOT PERMITTED, PURSUANT TO THE VIRGINIA HEALTH CLUB ACT, TO ACCEPT ANY INITIATION FEE IN EXCESS OF $125 OR ANY PAYMENT FOR MORE THAN THE PRORATED MONTHLY FEE FOR THE MONTH WHEN THE CONTRACT IS INITIALLYEXECUTED PLUS ONE FULL MONTH IN ADVANCE.

Studio Locations

Ashburn- 19825 Belmont Chase Dr #115, Ashburn, VA 20147
Libbie Mill- 5000 Bakers Mill Ln, Richmond, VA 23230
Reston- 12100 Sunset Hills Rd, Reston, VA 20190
Ballston- 650 N Glebe Rd, Arlington, VA 22203
Charlottesville- 2075 Bond St #140, Charlottesville, VA 22901
Courthouse- 2311 Wilson Blvd, Arlington, VA 22201
Crystal City- 1770 Crystal Dr Suite A, Arlington, VA 22202
Mosaic- 2985 District Ave Suite 150, Fairfax, VA 22031
Old Town- 800 N Henry St, Alexandria, VA 22314
Short Pump- 12191 W Broad St Suite A, Henrico, VA 23233
Tysons- 7911 Westpark Dr, McLean, VA 22102

washington

BUYER’S RIGHT TO CANCEL: IF YOU WISH TO CANCEL YOUR PURCHASE OF [SOLIDCORE] CLASSES WITHOUT PENALTY, YOU MAY CANCEL IT BY DELIVERING OR MAILING A WRITTEN NOTICE TO THE FOLLOWING ADDRESS: SOLIDCORE WASHINGTON, LLC, 1728 14TH STREET NW, FOURTH FLOOR, WASHINGTON, DC 20009. THE NOTICE MUST SAY THAT YOU DO NOT WISH TO BE BOUND BY THE [SOLIDCORE] AGREEMENT AND MUST BE DELIVERED OR MAILED BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER YOU SIGN THIS CONTRACT. IF YOU CANCEL WITHIN THE THREE DAYS, THE [SOLIDCORE] WILL RETURN TO YOU WITHIN THIRTY DAYS ALL AMOUNTS YOU HAVE PAID.

You (or your estate) may cancel your purchase if you die or become totally disabled. [solidcore] may require that the disability be confirmed by an examination of a physician. You may cancel your purchase if you move your permanent residence to a location more than 25 miles from a [solidcore] studio or an affiliated studio offering the same or similar services and facilities at no additional expense to you. [solidcore] may require reasonable evidence of relocation. You may cancel your purchase if the [solidcore] studio facilities are permanently closed and comparable facilities owned and operated by [solidcore] are not made available within a ten-mile radius of the closed facility. If the contract for health studio services was sold prior to the opening of the facility, you may cancel within the first five business days the facility opens for use of the buyer and the studio begins to provide the agreed upon health studio services.

To cancel, you must deliver or mail a written notice to Solidcore Washington LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. Your notice of cancellation must include the confirmation email you received at the time of purchase. You will receive a full refund within 30 days of receipt of your notice of cancellation, less the cost of any used classes.

wisconsin

If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore Wisconsin LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your first purchase (auto-renewals are subject to the 30-day notice policy). In some cases you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.

intellectual property rights

The trademarks and trade dress of [solidcore] are proprietary to [solidcore] and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, [solidcore]. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use.

Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of [solidcore], is strictly prohibited.

You acknowledge that [solidcore] and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. [solidcore] may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.

mobile terms of service

Your use of [solidcore]’s mobile message service (“Mobile Service”) constitutes your agreement to these additional terms and conditions (“Mobile Terms”). We may modify or cancel the Mobile Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Mobile Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to [solidcore]’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of [solidcore] through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Mobile Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include specials, cart abandonment, promotions, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with [solidcore]. Your participation in this program is completely voluntary.

We do not charge for the Mobile Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Mobile Service at any time. Text the single keyword command STOP to +18667980449 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other [solidcore] mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Mobile Service support or assistance, text HELP to +18667980449 or email solidcore@solidcore.co.

We may change any short code or telephone number we use to operate the Mobile Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Mobile Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Mobile Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Mobile Service.

use of image and likeness

By using the services offered by the [solidcore], you grant the [solidcore] an unrestricted, sublicensable, assignable, irrevocable, perpetual, worldwide, royalty-free license to your voice, image, persona, likeness, and performance in any audio, visual, and audiovisual recordings (including, but not limited to, photographs, digital images, digital video, digital audio, video tape, and audio tape) taken or to be taken by or on behalf of the [solidcore] during your participation in any activity hosted or sponsored by [solidcore] ( “Content”). This license includes without limitation the right to: (a) reproduce, modify, create derivative works of, and otherwise use the Content or derivative work thereof, in whole or in part, in any manner and matter or in combination with any other material, in any format or media, whether now existing or hereafter devised, including, but not limited to, text, data, images, photographs, illustrations, animation and graphics, video, audio, and all formats of computer readable electronic, magnetic, digital, laser, or optical based media (“Works”); and (b) publicly display, publicly perform, sell, rent, distribute (directly or indirectly), transmit, or broadcast the Works by any means now known or hereafter devised. You waive the right to inspect, approve or edit any such use or reproduction, and [solidcore] may make all changes, modifications, rearrangements, additions or deletions in its use reproductions without any approval. This permission extends to all languages, media, formats and markets now known or hereafter devised.

warranty disclaimer and limitation of liability

In no event will [solidcore] be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, the App, or on any other linked/third-party website, your purchase of [solidcore] classes, your rights to cancel your purchase of [solidcore] classes, your registration for classes, your purchase of merchandise, your communication with [solidcore], and your use of and attendance at [solidcore]’s studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if [solidcore] expressly advised of the possibility of such damage.

All information, goods, services, products and experiences are provided by [solidcore] on an “as is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. [solidcore] provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.

acceptance of terms

By using the Website or App, by buying [solidcore] classes, attending classes, and/or buying merchandise, you signify your acceptance of the Terms and Conditions. Occasional changes may be made to this document to reflect changes in [solidcore]’s policies. These Terms and Conditions may be revised at any time, in our sole discretion, by updating this posting, and you agree to be bound by any such revisions. We encourage you to check this document periodically to stay informed of our current guidelines. If we modify material terms to these Terms and Conditions, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be in our sole discretion, and the manner of the notification may be via email, posted notice on the Website or App, or other manner. Your failure to cease use of the services after receiving notification of the modification will constitute your acceptance of the modified Terms and Conditions.

contact us

If you have any questions about these Terms and Conditions you can reach us at legal@solidcore.co