Terms And Conditions
Policies and Procedures
- Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed.
- Life can get hectic, we get it! We request that any cancellation be made at least ten hours prior to class (the “cancellation window”) to ensure that the class goes back onto your account for use at a later date. If you do not cancel before the cancellation window closes, you will be considered a late cancel and you will lose your class or incur a fee.
- Coaches are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class.
- In the event a class is full, try the waitlist – it works! When a spot becomes available before the cancellation window closes, an email confirmation will be sent to let you know. Don’t forget, it is your responsibility to cancel your reservation if you can no longer make it to avoid cancellation penalties. Outside of the cancellation window, keep an eye on the schedule. We will not be able to automatically add you to the class, so grab that spot!
- Safety is crucial, and therefore our trained coaches provide corrective touches during classes to ensure that clients are safe and maintain correct form. Please note that until further notice, under our COVID-19 policies to keep everyone healthy and safe, corrective touches will not occur.
- While we love our community’s young and furry ones, unattended children and pets are not permitted in the studio.
- Cleanliness is cool – clients are responsible for wiping down their machine after class.
- Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients.
- Subject to any regulations, a valid debit or credit card must be on file for all active accounts. Should you wish to make a purchase with cash or other means of payment, please email your local studio manager to arrange.
- Subject to any regulations, all credit card charges are subject to a three percent (3%) processing fee. To update your card on file to a debit card, please email your local studio manager.
- [solidcore] is not responsible for any bank overdraft fees that may occur.
In order to enhance our clients’ safety and experience, we may take video surveillance in our studios.
Consumer Rights to Cancellation
You have the right to cancel your purchase of [solidcore] classes. Your right to do so may vary depending on the applicable laws of each state in which [solidcore] operates studios. As a result, please review the relevant state-specific terms and conditions, which are provided below. In general, you may cancel your purchase of a class or a class package at any time before midnight of the third business day after the date of your purchase. To cancel, e-mail, snail mail, or deliver a signed and dated notice which states that you are canceling your purchase, and send it to solidcore@solidcore.co or Solidcore Holdings LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009, Attention: Legal.
Connecticut
If you wish to cancel your purchase of [solidcore] classes, you may cancel by mailing a written notice by certified or registered mail to the following address: Solidcore Connecticut LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by this contract and must be delivered or mailed before midnight of the third business day after your purchase.
You may also cancel your purchase of [solidcore] classes if you relocate your residence further than twenty-five miles from any health club operated by the seller or from any other substantially similar health club which would accept the obligation of the seller. Your purchase may also be cancelled if you die, or if the health club ceases operation at the location where you entered into this contract. If you become disabled, you shall have the option of (1) being relieved of liability for payment on that portion of the contract term for which you are disabled, or (2) extending the duration of the original contract at no cost to you for a period equal to the duration of the disability. You must prove such disability by a certificate signed by a licensed physician or a licensed advanced practice registered nurse, which certificate shall be enclosed with the written notice of disability sent to the health club.
If you cancel, the health club may keep or collect an amount equal to the fair market value of the services you have already received. You will receive a refund 15 days after receipt of your notice of cancellation for the full purchase price, less the cost of any unused classes.
Delaware
You may cancel your purchase of [solidcore] classes, without penalty or obligation, at any time prior to midnight of the third business day after the date of purchase, by mailing or delivering a written notice of cancellation to: Solidcore Delaware LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
You may cancel your purchase of [solidcore] classes if any studio in Delaware goes out of business and fails to provide equal facilities within 15 miles of the location designated in the purchase agreement. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).
District of Columbia
You have the right to cancel this contract during the first fifteen days after the contract is made, or after the first fifteen days, if, due to death, illness, injury, or a change in residence, you are unable to use the full membership privileges in this contract. If you cancel, you will have to pay only for the goods or services you are entitled to up through the month in which you cancel, plus a registration fee of 5% of the price of this contract (not counting any finance charge), not to exceed $25. You must notify the health spa, by certified or registered mail at the address given in this contract, of your intention to cancel, or your cancellation will not be effective. If your cancellation is due to illness or injury, a certificate from a doctor of your choice must accompany your notice of cancellation to the health spa. Contact the District of Columbia Office of Consumer Affairs if you have a question as to how to calculate your obligation or your refund after you cancel.
Florida
You may cancel your purchase of [solidcore] classes, without penalty, within 3 days, exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: Solidcore Miami LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
If any studio in Florida goes out of business or moves its facilities more than 5 miles from its original location, and [solidcore] fails to provide, within 30 days, a facility of equal quality located within 5 miles of the original location, you may cancel your purchase of [solidcore] classes without penalty. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).
You (or your estate) may cancel your purchase of [solidcore] classes if you die or become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability. You (or your estate) may be required to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract is established by furnishing a certification of such disability by a physician licensed to the extent the diagnosis or treatment of the disability is within the physician’s scope of practice. You will receive a full refund of your purchase, less the cost of any unused classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
Should the studio go out of business, you should contact the Florida Department of Agriculture and Consumer Services for information within 60 days.
SHOULD YOU CHOOSE TO PAY FOR MORE THAN ONE MONTH OF THIS AGREEMENT IN ADVANCE, BE AWARE THAT YOU ARE PAYING FOR FUTURE SERVICES AND MAY BE RISKING LOSS OF MONEY IN THE EVENT THIS HEALTH STUDIO AND/OR THIS BUSINESS LOCATION CEASES TO OPERATE. THIS HEALTH STUDIO IS NOT REQUIRED BY FLORIDA LAW TO PROVIDE ANY SECURITY, AND THERE MAY NOT BE OTHER PROTECTIONS PROVIDED TO YOU SHOULD YOU CHOOSE TO PAY IN ADVANCE.
Georgia
If you wish to cancel your purchase of [solidcore] classes, you have seven business days from purchase to cancel. To cancel, mail or hand deliver a letter to the following address: Solidcore Atlanta LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. To be effective, your cancellation must be postmarked by midnight, or hand delivered by midnight of the seventh business day after the date of signing of the contract and must include all contract forms and any and all other documents and evidence of membership previously delivered to you.
You may cancel this agreement within 30 days from the time you knew or should have known of any substantial change in the services or programs available at the time you joined. Substantial changes include, but are not limited to, changing from being coed to being exclusively for one sex or vice versa. To cancel, send written notice of your cancellation to the address provided in this contract for sending a notice of cancellation. The best way to cancel is by keeping a photocopy and sending the cancellation by registered or certified mail, return receipt requested.
If you become totally and permanently disabled during your membership term, you may cancel this contract. [solidcore] is entitled to an amount equal to the value of the services used, determined by the single class package.
If you should die during the membership term or any renewal term, your estate may cancel the contract. [solidcore] is entitled to a reasonable predetermined fee in such event, in addition to an amount computed by dividing the total cost of your membership by the total number of months of the membership and multiplying the result by the number of months expired in the membership term. Reasonable proof of death may be required.
Should you choose to pay for any part of this agreement in advance, be aware that you are paying for future services and may be risking loss of your money in the event this health spa ceases to conduct business. [solidcore] has not posted a bond, and no other protections may be provided to you should you choose to pay in advance.
Illinois
Your purchase of [solidcore] classes may be cancelled by you within three business days after purchase, and all monies paid, subject to any classes used, shall be refunded to you. Business day shall mean any day on which the studio is open for business. If you purchase a class or package of classes at a studio which has not yet opened for business, you shall have seven calendar days in which to cancel the purchase and receive a full refund of all monies paid.
In the event of the relocation of your residence to farther than 25 miles from any [solidcore] studio in Illinois, and upon the failure of [solidcore] to designate a center, with comparable facilities and services within 25 miles of your new residence, you may cancel the your purchase of [solidcore] classes and shall only be liable for any used classes you have purchased.
If, because of death or disability, you are unable to use or receive all services contracted for, you, or your estate, shall only be liable for any used classes allocable to the time prior to death or the onset of disability. The studio shall in such event have the right to require and verify reasonable evidence of such death or disability.
Your notice of cancellation must be in writing and delivered by certified or registered mail to: Solidcore Chicago LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. All refunds to which you or your estate are entitled shall be made within 30 days of receipt by [solidcore] of the cancellation notice.
Indiana
You may cancel your purchase of [solidcore] classes, without penalty, within 3 days, exclusive of holidays and weekends, by mailing or delivering a written notice of cancellation to: Solidcore Indiana LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
If any studio in Indiana goes out of business or moves its facilities more than 5 miles from its original location, and [solidcore] fails to provide, within 30 days, a facility of equal quality located within 5 miles of the original location, you may cancel your purchase of [solidcore] classes without penalty. You will receive a full refund of your purchase, less the cost of any unused classes (charged at the rate of a single class package).
You (or your estate) may cancel your purchase of [solidcore] classes if you die or become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability. You (or your estate) may be required to provide proof of disability or death. A physical disability sufficient to warrant cancellation of the contract is established by furnishing a certification of such disability by a physician licensed to the extent the diagnosis or treatment of the disability is within the physician’s scope of practice. You will receive a full refund of your purchase, less the cost of any unused classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
Kentucky
MEMBERS’ RIGHT TO CANCEL
KENTUCKY LAW GIVES YOU THREE (3) DAYS TO CANCEL YOUR AGREEMENT WITH US. If you wish to cancel this contract, you may cancel by delivering or mailing a written notice to Solidcore Kentucky LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. Certified mail would provide greater protection than first-class mail, but is not necessary. If you deliver the notice personally, you are entitled to a receipt. Your notice must make known that you do not wish to be bound by the contract. If the notice is delivered or mailed before midnight of the third business day after you sign this contract, you are entitled to a refund of the entire consideration paid for the contract. The notice must be delivered or mailed to the address above. If you cancel, the club is required to return, within ten (10) days of the date on which you give notice of cancellation, any payments you have made.
Maryland
NOTICE OF CONSUMER RIGHTS
Maryland law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. [solidcore] has posted a bond in the amount of $200,000.00 as required by law.
If your purchase has an expiration date of more than 3 months from the date of purchase, you may cancel your purchase of [solidcore] classes within 3 business days by notifying [solidcore] in writing. Written notification shall be delivered in person or by certified mail to Solidcore Montgomery County LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009, return receipt requested, bearing a postmark from the United States Postal Service, and if mailed shall be postmarked by midnight of the third business day. Business day for purposes of cancellation means Monday through Saturday, and does not include legal holidays. If you cancel within 3 business days, you will receive a full refund.
If your purchase has an expiration date of more than 3 months from the date of purchase and you become disabled prior to the expiration date, you are entitled to extend your [solidcore] classes for a period equal to the duration of the disability. This provision does not apply unless the disability is confirmed by a physician and is for a period longer than 3 months.
If a health club facility at which a buyer of health club services is provided with those services is closed for a period longer than 1 month through no fault of your own, you are entitled to either extend the expiration of your purchase for a period equal to the period during which the facility is closed; or receive a refund equal to the amount paid by you under the contract, less the cost of any classes you have already used (charged at the rate of a single class package).
Massachusetts
CONSUMER’S RIGHT TO CANCELLATION. YOU MAY CANCEL YOUR PURCHASE OF [SOLIDCORE] CLASSES WITHOUT ANY PENALTY OR FURTHER OBLIGATION BY SENDING A WRITTEN NOTICE OF YOUR CANCELLATION DELIVERED IN PERSON OR POSTMARKED BY CERTIFIED OR REGISTERED UNITED STATES MAIL WITHIN THREE (3) BUSINESS DAYS OF THE DATE OF YOUR PURCHASE TO THE FOLLOWING ADDRESS: Solidcore Massachusetts LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a refund within fifteen business days of receipt of such notice of cancellation.
ADDITIONAL RIGHTS TO CANCELLATION. You or your estate may also cancel your purchase of [solidcore] classes for any of the following reasons: (1) if upon a doctor’s order, you cannot physically or medically take class because of significant physical or medical disability for a period in excess of three months; (2) in case of your death; (3) if the [solidcore] services to be provided are not available because the seller fails to open a planned location, permanently discontinues operation of a location, or substantially changes the operation of a location; (4) if you move either your residence or your place of employment more than twenty-five miles from any location operated by [solidcore] or a substantially similar health club which will accept the seller’s obligation under the contract. [solidcore] may require reasonable evidence of the reason for cancellation pursuant to one of the above reasons. Your notice of cancellation must be provided in the same manner and method as provided above. You will receive a refund within 15 days of receipt of your notice of cancellation. Your refund will be your purchase price, provided, however, that [solidcore] may retain the portion of the total price representing the amount of time that the services or facilities you used prior to cancellation, and provided, further, that [solidcore] may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall [solidcore] demand more than the full contract price from the buyer.
Michigan
If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore Michigan LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your purchase. In some cases, you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.
New York
YOU MAY CANCEL YOUR PURCHASE OF [SOLIDCORE] CLASSES WITHOUT ANY PENALTY OR FURTHER OBLIGATION WITHIN THREE (3) BUSINESS DAYS FROM THE DATE OF PURCHASE. Your notice of cancellation must be in writing, signed by you, and mailed by registered or certified United States mail to: Solidcore New York LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a refund within 15 business days of receipt of your notice of cancellation.
You may also cancel your purchase of [solidcore] classes for any of the following reasons: (1) If upon a doctor’s order, you cannot physically receive the services because of significant physical disability for a period in excess of six months; (2) If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing; (3) If you move your residence more than 25 miles from any health club operated by seller; or (4) If the services cease to be offered as stated in the contract. All moneys paid pursuant to such contract cancelled for the reasons contained in this subdivision shall be refunded within 15 days of receipt of such notice of cancellation; provided however that the seller may retain the expenses incurred and the portion of the total price representing the services used or completed, and further provided that the seller may demand the reasonable cost of goods and services which the buyer has consumed or wishes to retain after cancellation of the contract. In no instance shall the seller demand more than the full contract price from the buyer. If the buyer has executed any credit or loan agreement to pay for all or part of health club services, any such negotiable instrument executed by the buyer shall also be returned within 15 days.
New York State law requires certain health clubs to have a bond or other form of financial security to protect members in the event the club closes. All New York [solidcore] studios have posted the financial security required by law.
North Carolina
You may cancel your purchase of [solidcore] classes, without penalty or obligation, at any time prior to midnight of the third business day after the date of purchase, by mailing or delivering a written notice of cancellation to: Solidcore North Carolina LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will receive a full refund of your purchase, less the cost of any used classes. A refund shall be issued within 30 days after receipt of the notice of cancellation.
You may cancel your purchase of [solidcore] classes if you are unable to continue attending classes by reason of death or disability; or you have relocated more than eight miles from your present location, and more than 30 miles from the [solidcore] studio and any substantially similar facility that will accept the [solidcore] obligation under the agreement; or [solidcore] relocates it’s facility more than eight miles from its present location, or the services provided by [solidcore] are materially impaired.
North Dakota
If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore North Dakota LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your purchase. In some cases, you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.
Pennsylvania
If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore Philadelphia LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your purchase.
If a [solidcore] facility temporarily closes for 30 days or less, you are entitled to receive an extension of the membership term equal to the period during which the facility is closed. If a [solidcore] facility closes for more than 30 days and [solidcore] fails to provide a comparable facility within ten miles of the location designated in the health club contract, you may cancel your purchase, and receive a refund of unearned payment.
In the event of the relocation of your residence to farther than 25 miles from any [solidcore] studio in Illinois, and upon the failure of [solidcore] to designate a center, with comparable facilities and services within 25 miles of your new residence, you may cancel the your purchase of [solidcore] classes and shall only be liable for any used classes you have purchased.
You (or your estate) may cancel your purchase of [solidcore] classes if you die or extend your membership if you become physically unable to avail yourself of a substantial portion of those services which you used until the time of disability.
Texas
You may cancel your purchase of [solidcore] classes and receive a full refund of the payments made under the contract by sending, not later than midnight of the third business day after the contract date, written notice of cancellation, by certified mail to the following address: Solidcore Dallas LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. You will be refunded within 30 days after the date notice is received.
You may also cancel your purchase of [solidcore] classes and receive a partial refund if [solidcore] closes a location and fails to provide alternative facilities not more than ten miles from the location of the original studio; (2) relocates the studio more than then miles from its location preceding the relocation; or (3) fails to provide advertised services. A member who dies or becomes totally and permanently disabled after the date a contract is entered into may cancel a contract and receive a refund of unearned payment.
Virginia
If you wish to cancel this contract, you may cancel by making or delivering written notice to this health club. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after you sign this contract. The notice must be delivered or mailed to Solidcore NOVA LLC, 1728 14th Street NW, Fourth Floor, Washington DC 20009.
If canceled within three business days, you will be entitled to a refund of all moneys paid. You may also cancel this contract if this club goes out of business or relocates and fails to provide comparable alternate facilities within five driving miles of the facility designated in this contract. You may also cancel if you become physically unable to use a substantial portion of the health club services for 30 or more consecutive days, and your estate may cancel in the event of your death. You must prove you are unable to use a substantial portion of the health club services by a doctor’s, physician assistant’s, or nurse practitioner’s certificate, and the health club may also require that you submit to a physical examination, within 30 days of the notice of cancellation, by a doctor, physician assistant, or nurse practitioner agreeable to you and the health club. If you cancel after the three business days, the health club may retain or collect a portion of the contract price equal to the proportionate value of the services or use of facilities you have already received. Any refund due to you shall be paid within 30 days of the effective date of cancellation.
Wisconsin
If you wish to cancel your purchase of [solidcore] classes, you may cancel by delivering or mailing by certified mail, return receipt requested, written notice to the following address: Solidcore Wisconsin LLC, 1728 14th Street NW, Fourth Floor, Washington, DC 20009. The notice must say that you do not wish to be bound by the contract and must be delivered or mailed before midnight of the third business day after your purchase. In some cases you may also cancel this contract if you signed it before the health club facility was completed, if the club moves or goes out of business, if you become permanently disabled or if you move from the area. If you cancel, [solidcore] may be entitled to a certain portion of the contract price for any used classes.
Intellectual Property Rights
The trademarks and trade dress of [solidcore] are proprietary to [solidcore] and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, [solidcore]. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use.
Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of [solidcore], is strictly prohibited.
You acknowledge that [solidcore] and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms. [solidcore] may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.
Warranty Disclaimer and Limitation of Liability
In no event will [solidcore] be liable for any direct, indirect, special, or other consequential damages resulting from your use of the Website, the App, or on any other linked/third-party website, your purchase of [solidcore] classes, your rights to cancel your purchase of [solidcore] classes, your registration for classes, your purchase of merchandise, your communication with [solidcore], and your use of and attendance at [solidcore]’s studios, including without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling systems or otherwise, including any claims waived by you previously in this agreement even if [solidcore] expressly advised of the possibility of such damage.
All information, goods, services, products and experiences are provided by [solidcore] on an “as is” basis only. The entire risk as to the quality and performance of the goods, services, products and experiences remains with you. Should the goods, services, products and/or experiences prove defective after purchase, you assume the entire cost of such defect. [solidcore] provides no representations and warranties, express or implied, including the implied warranties of fitness for a particular purpose, merchantability, and non-infringement.
Acceptance of Terms
By using the Website or App, by buying [solidcore] classes, attending classes, and/or buying merchandise, you signify your acceptance of the Terms and Conditions. Occasional changes may be made to this document to reflect changes in [solidcore]’s policies. These Terms and Conditions may be revised at any time by updating this posting, and you agree to be bound by any such revisions. We encourage you to check this document periodically to stay informed of our current guidelines.
Contact Us
If you have any questions about these Terms and Conditions you can reach us at legal@solidcore.co
